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UNENFORCEABLE CREDIT AGREEMENT |
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Complaints Handling Scheme
1. Complaints may be made in writing, by e-mail, by telephone or in any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006. 2. We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider. 3. We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint. 4. Within four weeks of receiving a complaint, we will send you either: a) a final response which adequately addresses the complaint; or b) a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you. 5. With eight weeks of
receiving a complaint we will send you either:
a) a final response which adequately addresses the complaint; or b) a response which: i explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and ii informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay. 6. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress. 7. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to - Claims Management Regulator PO Box 7824 Burton on Trent Staffordshire DE14 9DP Tel: 0845 4506858. 8. The Regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation. |
TAKE THE
TEST - SEE IF YOU QUALIFY |
UNENFORCEABLE CREDIT AGREEMENT - THE PROCESSAccording to the Consumer Credit Act 2007 , if a financial agreement or terms and conditions for products such as credit card, loan, hire purchase, mortgage or any other borrowing is missing a certain important term or was written incorrectly; it may be deemed an unenforceable credit agreement., and you may be able stop making the remaining repayments and the lender cannot recover the debt.The process to establish this is quite simple. For a small refundable fee our expert solicitors will assess your credit agreement to see whether it is unenforceable. All you have to do is answer a few simple questions, and sign and return a Letter of Authority and fair Trading Statement that we will send to you. Once we have the required documentation from you we will contact your lender and request a copy of the agreement, then our expert solicitors will assess your case and inform you whether your case can be processed (your credit agreement is unenforceable) or not (your credit agreement is not unenforceable). |
| Unenforceable Credit Agreement is a trading name of Claims Advice Centre. Regulated by the Ministry of Justice in respect of regulated claims management activities. Registration is recorded on the website www.claimsregulation.gov.uk. Authorisation No. CRM16432. |